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Q. How do I place an order

Visit our website and choose from an extensive selection of products, designs, shapes and colors. When you've found what you are looking for, contact us to request a quote. If you need help with your order, or have questions about any of our products, please contact us for more information, we are ready to help.

Q. How do I place a custom order

Pineapple Grove Designs can create sculpted medallions, art panels, signs, tiles, grilles and other Architectural Elements specifically for your project based on a photo, drawing, sketch, or idea that you provide. Click here for more details.

Step 1: Submit your drawing
Submit your idea to us in form of a drawing (vector EPS/DXF preferably, line art or pencil drawing), and we'll create a preliminary Shop Drawing for you to review (deposit required).

Step 2: Production
Once a Shop Drawing is approved by you, we'll begin designing and sculpting the unique pattern needed to create your custom item.

Step 3: Molding, Casting and Finishing
Your custom design is sculpted in wood, wax, foam or clay. A mold is made from this pattern and any number of casts can be made from this mold. Each cast is then hand finished.
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Step 4: Shipping and Delivery
Your order is quality inspected, securely packaged and released to an experienced shipper who warranties your order arrives safely and on time.
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Q. What products are available?

Q. Are these products in stock and ready to ship?

We inventory thousands of molds which are ready for casting. Items in our Collections are cast when your order is placed. Custom items also begin fabrication when an order is placed. There is no inventory of ready-to-ship items. However, we try to accommodate rush projects and we will do our best to expedite your order when we can.

Q. How much time is required to make these products?

All items are made to order. Typically allow 21-30 days to fabricate items in our collections and 60-75 days to fabricate custom items. Production times may be adjusted depending on size and complexity of you order and our current work load at the time your order is placed.

Q. What materials are available for casting these products?

Q. What shapes, dimensions and weights are these products?

Q. What finishes are available?

Q. Can the products in the Collections be customized?

All our products can be customized for your specific project including casting on a convex or concave radius, drilling a hole for a fountain pipe, providing special anchoring hardware etc. Please contact us for more information.

Q. Are accessories available?

Q. Can these products be displayed outside?

All our products are suitable for exterior installation unless specifically noted. Contact us if your project is located in an extreme environment or seismic zone.

Q. How are these products installed?

Medallion and Frieze Installation Data Tables and Installation figures can be found here.

Grille Installation Data Tables and Installation figures can be found here.

Q. Is Technical Data available?

Architectural Medallions Technical Data click here

Architectural Grilles Technical Data click here

Custom Work Technical Data click here

Q. Can Architectural Elements be returned?

All our products are specifically fabricated for your project. We maintain an extensive inventory of design molds but we do not maintain any inventory of cast items. Therefore we are not able to accept and re-stock return orders.

Please contact us for more answers.