Pineapple Grove Designs

HOMEAbout Integrated Architectural Ornamentation

HOME

COLORS &
FINISHES

HOW TO
PURCHASE

FAQ

ABOUT US

PRESS

SITE MAP

U.S. Green Building Council

Pineapple Grove Designs
Pineapple Grove Designs

FAQ - FREQUENTLY ASKED QUESTIONS

If your question is not answered below, please e-mail us or call 800-771-4595 and a customer service representative will be happy to assist you.


General Product Questions
Installation Questions
Production Questions
Custom Design & Color Questions


 

General Product Info

 

Q.    What is SculptStone™?

A.    Although SculptStone™ looks like natural stone, it's actually a unique mixture of premium cements, aggregates, coloring and admixtures. 

Q.    How thick are the SculptStone™ Medallions?

A.    All standard SculptStone™ pieces are 1" thick overall.

 

Q.    Are SculptStone™ Medallion dimensions actual or nominal?

A.    The dimensions of our SculptStone™ pieces are actual. An 8" x 8" square measures a full 8" x 8". SculptStone™ Medallions are also available in nominal dimensions.

 

Q.    Can the SculptStone™ Medallions be painted?

A.    Yes, all our SculptStone™ pieces can be painted with a latex-based or oil-based paint. We also offer a Paint Grade finish with a milky white, not uniform surface that must be painted.

 

Q.    Can the SculptStone™ Medallions be drilled?

A.    Yes, for an additional charge we can drill a hole to accommodate a pipe for a fountain surround. A hole can also be drilled on the job site by a qualified professional.

 

Q.    Can SculptStone™ Medallions be used in cold weather climates?

A.    Yes, SculptStone™ has a less than 5% absorption rate and meets ASTM standards for frieze thaw conditions. Installation of our pieces requires a 1/8" joint for expansion in these climates when pieces are to be installed directly next to each other (i.e. friezes).

 

Q.    Can SculptStone™ Medallions be returned?

A.    No, SculptStone™ pieces are specifically made for your project. We don't carry an inventory of our products and therefore are not able to re-stock orders. The combination of sizes, designs, shapes and colors are too numerous to stock even one of each.

^TOP

Installation

 

Q.    How are SculptStone™ Medallions installed?

A.    See our Installation Data Tables or Installation figures.

 

Q.    What is the recommended installation for a recessed application?

A.    We recommend temporary plywood or foam plugs 1/2" larger than the actual size of the SculptStone™ pieces. These waste plugs will later be removed and replaced with SculptStone™ pieces when the surrounding work is finished. The extra 1/2" dimension in size allows for easy installation; grout any remaining spaces. To avoid soiling, mask the front of the SculptStone™ pieces if they are installed before stuccoing.

 

Q.    Can SculptStone™ Medallions be installed over an expansion joint?

A.    We do not recommend this application. Please call a customer service representative for special instructions.

 

Q.    What is a lug?

A.    A lug is a stainless steel anchor cast on the back of our SculptStone™ pieces. It accepts an all thread pin (included with your order) used as an aid in installation to secure the medallion on the substrate while the adhesive is setting up. It is imperative for the back of the medallion to have 100% coverage of a construction adhesive conducive to both our cement based SculptStone™ pieces and the substrate it is being attached to.

 

^TOP

Production

 

Q.    What is the lead time for production?

A.    All SculptStone™ pieces are made to order. Allow 30-45 days for standard item production and 60-90 days for custom items.

 

Q.    Are SculptStone™ Medallions stock items?

A.    No, SculptStone™ pieces are manufactured as specified for your project.

 

^TOP

Custom Orders

 

Q.    What information is required for a custom medallion quote?

A.    Fax or e-mail any preliminary sketches, photos or other artwork showing the proposed designs (dimensioned line art is preferred). Please include the job name, medallion size, and quantities needed.

 

Q.    What if I need a different color Medallion?

A.    For large volume orders, a custom color match is available for an additional charge. SculptStone™ is made of all natural materials with no synthetic coloring added, therefore dark or intense colors are not available.

 

^TOP

Pineapple Grove Designs