Pineapple Grove FREQUENTLY ASKED QUESTIONS
General Product Info
If your question is not answered below, please e-mail us or call 800-771-4595 and a customer service representative will be happy to assist you.
Q. What is SculptStone™?
A. Although SculptStone™ looks like natural stone, it's actually a unique mixture of premium cements, aggregates, coloring and admixtures. More...
Q. What is SculptMetal™?
A. SculptMetal™ is a Metal Matrix Composite of metal powder bonded with advanced polymers and reinforced with continuous Carbon/Kevlar™/Glass fibers. The surface is permanently bonded with bronze, nickel or iron. The matrix is composed of 50% recycled material. Various patina or antiquing techniques are applied, then the surface is hand polished and sealed in a clear coat finish. SculptMetal™ is also available in numerous paint finishes. More...
Q. How thick are the SculptStone™ and SculptMetal™ Medallions?
A. All standard Medallions and Friezes are 1" thick overall.
Q. How thick are the SculptMetal™Architectural Grilles?
A. Standard 24" and 48" square Grilles are 1" thick overall, 72" and larger Grilles are 1-1/2" thick overall.
Q. Are product dimensions actual or nominal?
A. The dimensions of all our Architectural Ornaments are actual. A 24" x 24" square piece measures a full 24" x 24". Some Medallions are also available in nominal dimensions.
Q. Can the SculptStone™ and SculptMetal™ Ornaments be painted?
A. SculptStone™ pieces can be painted with a latex-based or oil-based paint. SculptMetal™ Architectural Ornaments are factory finished and sealed.
Q. Can the Architectural Ornaments be drilled?
A. Yes, for an additional charge we can drill a hole to accommodate a pipe for a fountain surround. A hole can also be drilled on the job site by a qualified professional.
Q. What are Offset Blocks?
A. SculptMetal™ Architectural Grilles can be mounted away form the wall (for an enhanced shadow effect) using our optional Offset Blocks.
Q. Can SculptStone™ and SculptMetal™ Architectural Ornaments be used in cold weather climates?
A. Yes, SculptStone™ has a less than 5% absorption rate and meets ASTM standards for frieze thaw conditions. Installation of our pieces requires a 1/8" joint for expansion in these climates when pieces are to be installed directly next to each other (i.e. friezes). SculptMetal™ Architectural Ornaments are nonpermeable and unaffected by adverse weather conditions.
Q. Can Architectural Ornaments be returned?
A. No, all of our pieces are specifically made for your project. We don't carry an inventory of our products and therefore are not able to re-stock orders. The combination of sizes, designs, shapes and colors are too numerous to stock even one of each.
Installation
Q. How are SculptStone™ and SculptMetal™ Medallions installed?
A. Medallions and Friezes, regardless of their finish, have the same installation process. See Medallions and Friezes Installation Data Tables or Installation figures.
Q. What is the recommended installation for a recessed Medallion or Frieze application?
A. We recommend temporary plywood or foam plugs 1/2" larger than the actual size of the SculptStone™ or SculptMetal™ pieces. These waste plugs will later be removed and replaced with the ornaments when the surrounding work is finished. The extra 1/2" dimension in size allows for easy installation; grout any remaining spaces. To avoid soiling, mask the front of the SculptStone™ pieces if they are installed before stuccoing.
Q. Can SculptStone™ Medallions be installed over an expansion joint?
A. We do not recommend this application. Please call a customer service representative for special instructions.
Q. What is a lug?
A. A lug is a stainless steel anchor cast on the back of our solic back Ornaments. It accepts an all thread pin (included with your order) used as an aid in installation to secure the medallion on the substrate while the adhesive is setting up. It is imperative for the back of the medallion to have 100% coverage of a construction adhesive conducive to both our cement based SculptStone™ or SculptMetal™ pieces and the substrate it is being attached to.
Production
Q. What is the lead time for production?
A. All Architectural Ornaments are made to order. Allow 21-30 days for standard item production and 60-75 days for custom items.
Q. Are Architectural Ornaments stock items?
A. No, all items are manufactured as specified for your project.
Custom Orders
Q. What information is required for a custom medallion, architectural grille or signage quote?
A. E-mail or fax any preliminary sketches, photos or other artwork showing the proposed designs (dimensioned line art is preferred). Please include the job name, item size, and quantities needed.
Q. What if I need a different color Medallion?
A. For large volume orders, a custom color match is available for an additional charge. SculptStone™ is made of all natural materials with no synthetic coloring added, therefore dark or intense colors are not available. SculptMetal™ is available in unlimited custom colors.
